CIDM Specialist - Customer Master Data

Cencora is hiring a CIDM Specialist to handle customer data management and account maintenance at its Pune location. This position centers on managing customer files, ensuring regulatory licensure compliance, and maintaining data integrity across ERP and CRM systems.

Primary Responsibilities:

• Execute account setups, product access rules, and continuous profile maintenance for Cencora customers.
• Collect, validate, and manage licensure renewals (Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device) to guarantee regulatory compliance.
• Maintain full ownership of customer records, including pricing configurations, contracts, substitution setups, and parent/child account relationships.
• Generate and analyze reconciliation and audit reports for core customer fields such as COGs, chain IDs, and business types.
• Provide total issue resolution for customer master discrepancies affecting pricing, invoicing, substitution, and eligibility.
• Track maintenance requests and new onboarding tasks using CRM software.

Required Experience & Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or a related field.
• Minimum of 2 to 3 years of experience in customer master data maintenance, customer service operations, or administrative support roles.
• Hands-on experience using SAP ERP systems and Salesforce or equivalent CRM platforms.
• Proven analytical capability with strong attention to detail in data auditing and problem troubleshooting.
• Familiarity with the pharmaceutical or drug distribution industry is preferred.