Customer Success Specialist - Upshot.ai

[x]cube LABS is hiring Customer Success Specialists in Hyderabad to support its SaaS platform, Upshot.ai. The role involves managing digital user engagement, analytics, and campaign execution for major global clients across sectors like banking, healthcare, e-commerce, and gaming.

Core Responsibilities:

• Guiding new enterprise clients through onboarding and designing tailored web and mobile analytics frameworks.
• Planning, executing, and tracking multi-channel digital campaigns alongside design and engineering teams.
• Analyzing campaign metrics and delivering routine performance reports to client stakeholders.
• Maintaining communication with CXO-level executives to support client retention and account expansion.
• Troubleshooting platform issues and sharing product feedback with internal product teams.

Candidate Requirements:

• 2 to 5 years of experience in Customer Success or Business Analysis roles with direct client-facing responsibilities.
• Educational background: B.Tech / B.E in Computer Science or equivalent.
• Proficiency in data analytics, digital campaign management, business documentation, and spreadsheet tools.
• Strong problem-solving ability, clear written and verbal communication, and confidence managing executive relationships.