Customer Care Executive (Chat Support)

Vedobi is expanding its customer support team in Delhi. We are seeking a dedicated Customer Care Executive to manage incoming customer interactions and maintain high service standards.

Key Responsibilities:

• Address and resolve customer inquiries promptly through digital chat channels.
• Analyze customer requirements, clarify details, and deliver appropriate solutions.
• Document customer interactions, leads, and specific concerns according to internal guidelines.
• Route specialized inquiries to relevant departments and follow up to ensure timely resolution.
• Update and maintain daily activity logs and escalation records.

Candidate Profile:

• Strong written communication skills and a problem-solving mindset.
• Ability to thrive in a fast-paced, collaborative team environment.
• Passion for holistic wellness and quality service delivery.