Pension Administrator - GB Operations

WTW is hiring a Pension Administrator to join the Great Britain Outsourcing Team. The selected candidate will handle administration services for UK-based Defined Benefit and Defined Contribution pension schemes, ensuring accurate processing, strict adherence to compliance standards, and exceptional service delivery to clients and scheme members.

Key Responsibilities:

• Execute accurate manual calculations and process transactions for leavers, retirements, transfers, and death-related cases according to UK pension regulations.
• Deliver high-quality customer service by responding to queries from scheme members and clients via professional written correspondence and formal letters.
• Manage individual workflow effectively to achieve service level agreements (SLAs) and maintain rolling operational objectives.
• Identify and escalate potential issues, process errors, control breaches, or customer complaints immediately to the Senior Administrator or Team Manager.
• Participate actively in team operational huddles and contribute to continuous process improvement initiatives.

Required Experience & Qualifications:

• Graduation in any discipline.
• 1 to 3 years of hands-on experience in UK pension administration (Defined Benefit and Defined Contribution schemes).
• Demonstrated expertise in handling complex pension lifecycle events (leavers, retirements, transfers, and deaths).
• Strong numerical ability, high attention to detail, and sound analytical capabilities under tight targets.
• Excellent written and verbal communication skills for member-facing correspondence.