Customer Support Executive Specialist

My Taxi India is seeking a Customer Support Executive to handle incoming user inquiries and maintain smooth daily service operations at our Gurgaon office.

Key Duties & Responsibilities:

• Understand customer requirements directly to provide tailored assistance and quick answers.
• Research and locate details to address specific user requests or booking inquiries.
• Identify recurring issues, investigate root causes, and implement efficient solutions or escalate complex cases.
• Complete user transactions, process service requests, and accurately log call details into our system.
• Recognize cross-selling opportunities by introducing new app features and relevant transport services to callers.

Candidate Requirements:

• Graduate degree in any discipline (freshers are welcome to apply; prior work experience is a plus).
• Strong spoken and written communication skills paired with professional phone etiquette.
• Solid interpersonal capabilities with a clear understanding of customer service practices.
• A quick learner capable of grasping product offerings and transport market dynamics.